Retail Operations Manager

Job Type: Permanent, Full-time

About 2468 Group:

2468 Group is a leading workplace service provider specialising in refreshment services across the UK & Ireland. We offer a comprehensive range of products and services, including coffee, water, snacking, and washroom solutions. We also support our clients in designing and building modern breakroom spaces where employees can relax, recharge, and connect. 

We are proud to be certified B-Corp, ISO 9001, 14001 & 45001 certified and have been recognised as a Deloitte Best Managed Company from 2018 to 2023. As one of the fastest-growing companies in our sector, we are passionate about delivering exceptional service and creating value for our customers.

About the Role:

We are looking for an ambitious and proactive Retail Operations Manager to join the business. This is an exciting opportunity for a motivated individual looking to take a significant step forward in their career and make a tangible impact in a growing business. The role will provide exposure to our ongoing expansion plans and offers a clear path for professional development.

As the Retail Operations Manager in the North you be based out of our Warrington depot where you will play a key role in leading and optimising the day-to-day operations of our vending retail team. You will work closely with senior management and have the autonomy to implement strategic initiatives that drive productivity, revenue, and team development. This position would be ideal for someone with strong retail or purchasing experience, combined with solid business acumen, good geographical knowledge and a desire to progress their career within a dynamic company.

Key Responsibilities:

• Manage and lead the Warrington vending retail team, providing support, coaching, and development to drive performance. 
• Implement business operational strategies that align with company growth objectives. 
• Oversee daily route planning to maximise revenue and ensure operational efficiency. 
• Maintain high business standards for accuracy, productivity, and service reliability. 
• Uphold our quality and customer satisfaction standards through continuous improvement initiatives. 
• Foster a high-performance team environment that encourages engagement, open communication, and teamwork. 
• Monitor KPIs and metrics to identify areas for improvement and implement changes accordingly.

Requirements:

• Proven experience in operations, retail management, or a similar role where business acumen is key. 
• Excellent communication and interpersonal skills. 
• Strong analytical and problem-solving capabilities. 
• A process-driven mindset with attention to detail. 
• Effective organisational skills, with the ability to prioritise and multitask in a fast-paced environment. 
• A hands-on mentality, comfortable tackling both strategic and operational challenges. 
• Leadership qualities, with an appetite to contribute to the ongoing success and growth of 2468 Group. 
• Ability to motivate and inspire a remote workforce.
• Adaptable to an evolving and fast paced environment.

What We Offer:

• A dynamic and supportive work environment. 
• Exposure to strategic business initiatives and growth opportunities. 
• Clear pathways for career development and progression. 
• Competitive salary.