Business Operations Manager

Key Responsibilities:

• Lead, coach and develop the Billing and Credit Control team, setting clear objectives and performance standards.
• Manage relationships with key customer accounts, particularly around billing, queries and payment issues.
• Oversee billing, credit control, cash allocation and customer account query resolution.
• Weekly reporting of department KPI’s, taking ownership of aged debt, debtor days and cash collection performance.
• Handle complex customer account issues and support the team with escalations. Identify recurring problems and drive practical improvements to processes and ways of working.
• Work closely with Sales, Operations, Customer Service and Finance to resolve issues that are delaying payment.
• Provide clear management communications on cash collection, aged debt and key customer issues.
• Ensure appropriate financial controls and company policies are followed.

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About You:

• Customer-focused with a positive attitude and strong work ethic
• Proactive and organised, with good attention to detail
• Comfortable working independently and managing your own route
• Flexible to travel within your region
• Experience in vending or hospitality is helpful but not essential, as full training is provided
• Full UK driving licence required

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What We’re Looking For:

Essential:

• A leader with previous people management experience.
• Strong customer relationship and stakeholder management skills.
• Good working knowledge of billing, accounts receivable and/or credit control.
• Experience resolving customer account, invoice or payment issues.
• Strong communication skills with the confidence to deal with customers and colleagues at all levels.
• Commercial, practical and solutions-focused approach, eager to expand knowledge and skills.
• Strong Excel and general systems skills.
• Good analytical and problem-solving skills.

Desirable:

• Experience managing a Billing, Credit Control, Accounts Receivable or Customer Accounts team.
• Experience in a service-based or operational business.
• Process improvement experience.
• Knowledge of Sage or another ERP/finance system