From Downtime to Dependability: Transforming Refreshments at DX Logistics

The Ask

DX, a leading logistics provider with over 40 depots nationwide, was experiencing growing frustration with the poor service levels provided by their previous refreshment supplier. Machines were frequently left empty, poorly maintained, and unreliable, falling well short of staff expectations.

This was particularly impactful for delivery drivers, many of whom start early and rely on good-quality coffee before heading out on the road. DX required a partner who could deliver a reliable, nationwide refreshment solution, supported by proactive servicing and consistent standards across every depot.

The Solution

2468 Group responded quickly with a comprehensive, full-service refreshment plan, designed to address both performance issues and staff experience.

The solution included:

• Replacement of all outdated equipment with high-quality, floor-standing coffee machines, snack vending machines, cold drinks machines, and water coolers.
• Nationwide coverage, ensuring every DX depot, regardless of location, received the same upgraded solution.
• Bespoke branding, with custom DX-branded machine housings designed and installed in the busiest depots, enhancing both functionality and visual impact.
• Proactive servicing and replenishment, ensuring all machines are consistently clean, fully stocked, and operating at peak performance.

The rollout was carefully planned and executed to ensure minimal disruption to depot operations.

The Result

The result was a seamless national rollout, delivered on time and without disruption across all DX depots.

• Immediate staff satisfaction, with the introduction of premium Ferns coffee proving especially popular with DX’s drivers.
• Improved depot environments, driven by bespoke branded housings that strengthened internal brand pride.
• Consistently high service levels, supported by proactive maintenance and replenishment.

Excellent feedback from the DX Procurement and Facilities teams, who praised 2468 Group for professionalism, reliability, and quality of service

This partnership demonstrates 2468 Group’s ability to successfully deliver and manage large-scale, multi-site refreshment contracts, while significantly improving staff experience and operational confidence.