Supporting Staff and Patients with 24/7 Fresh Food & Coffee

The Ask

The Mater Private hospital wanted to enhance the food and beverage experience for both staff and patients across the entire estate. Their key requirements included:

• They were seeking a trusted partner capable of delivering a consistent, professional solution across several areas of the hospital.
• High-quality, fresh food and premium coffee.
• 24/7 availability, ensuring strong options remained accessible when on-site restaurants were closed.
• Multiple installation locations, including clinical areas and the hospital’s administration office.
• Reduced staffing pressure, through a reliable partner who could fully manage food and beverage services.
• Wide choice, catering to different tastes, dietary needs, and shift patterns.

The Solution

2468 designed and delivered a multi-location food and coffee solution, installing smart fridges and coffee equipment throughout the Mater Private sites, including staff areas, patient-accessible zones, and the administration office. At the centre of the solution was our brand-new smart fridge, presented in a sleek, professional housing that enhanced each space while remaining approachable for patients and staff.

Customers simply tap their phone to unlock the fridge, select their items, and close the door—creating a fast, secure, and modern experience. To meet the hospital’s requirement for choice and nutrition, we supplied a broad and flexible menu, including:

• Paninis, wraps, sandwiches and salads
• High-protein, heat-and-eat meals such as pastas, bolognese, curries, and pulled pork dishes

All locations are fully serviced daily by the 2468 team, including stocking, cleaning, monitoring, and maintenance—removing the operational burden from hospital staff and management.

We also installed high-quality bean-to-cup coffee machines across multiple locations, featuring two Ferns hand roasted beans to suit all tastes and drinking preferences.

The Result

The smart fridges have proven highly successful, with strong engagement across both clinical and administrative areas. The administration office benefits from the same high-quality offering as the hospital floor, improving staff satisfaction and convenience. With complete management handled by 2468, the hospital has reduced staffing pressures and simplified operations.

By delivering a scalable, multi-site solution, 2468 has helped the Mater Private hospital provide a modern, reliable, and high-quality food and beverage experience—allowing management to focus on what matters most.

The outcome has been extremely positive across all areas of the hospital. Staff and patients now have consistent access to fresh food and great coffee 24/7, regardless of location or restaurant opening hours.