Nationwide Coffee & Water Solution for a Major Retail Operator

The Ask

We were awarded the contract to supply coffee and water solutions to one of the largest retail operations across Ireland, spanning over 300 locations. The client’s primary objective was to enhance the in-store customer experience by offering high-quality refreshment options. By doing so, they aimed to:

• Keep customers refreshed and comfortable
• Encourage people to stay longer in-store
• Build stronger brand loyalty across their retail estate

Given the scale of the operation, the Retail Facilities team required a partner who could deliver a consistent, reliable, and well-managed solution, while fully understanding the operational complexities of a large, multi-site environment.

The Solution

From the outset, our team invested significant time in gaining a deep understanding of the client’s business model, operational standards, and the specific needs of the Retail Facilities team. We delivered a highly organised and efficient installation programme, ensuring timely rollouts across all locations while minimising disruption to day-to-day retail operations.

Alongside installation, we provided comprehensive onboarding and training for retail staff, ensuring confidence and ease of use from day one. Following implementation, our on-site engineering team assumed full responsibility for the servicing and maintenance of all equipment. This is delivered on a proactive, consistent, and highly efficient basis, ensuring maximum uptime and a seamless customer experience across every store.

Beyond core service delivery, our account management and engineering teams operate as a true extension of the client’s own team, offering ongoing support, regular communication, and a strong commitment to service excellence.

The Result

The partnership has delivered outstanding results across the client’s retail network. Customers benefit from reliable access to quality coffee and water, enhancing their in-store experience. Stores have seen improved customer comfort, supporting longer dwell times and increased loyalty.

Equipment performance and reliability remain consistently high due to proactive servicing and maintenance. The Retail Facilities team enjoys the confidence of working with a trusted, scalable supplier partner.

This project demonstrates our ability to successfully deliver, manage, and support large-scale national contracts, while building long-term partnerships based on trust, performance, and shared goals.